What's the Future of Telehealth?

February 14, 2023
Elderly man talking to virtual visit physician doctor
Telehealth services, which allow patients and their healthcare providers to have virtual appointments, experienced a huge boost as a result of COVID-19. For example, a Health and Human Services report cited a 63-fold increase in Medicare telehealth utilization during the pandemic.
Throughout the pandemic, telehealth enabled physicians to connect with patients who may have had difficulty coming into an office due to a lack of transportation, were living in a rural area without a nearby facility, had concerns about COVID-19 or for other reasons. Patients liked the convenience of meeting with their providers remotely and wanted to continue virtual care even after COVID-19 restrictions ended.

The flipside is that telehealth has limitations that in-person care does not. For instance, lab work appointments require the person to come into the facility, and in some cases, doctors cannot properly diagnose an illness based solely on a virtual visit. As a result, an in-person follow-up appointment may be needed.
All of this leads to a critical question—will the non-acute healthcare industry continue to utilize telehealth at the current rate or will usage slow down?


The telehealth market is predicted to reach more than $397 billion by 2027, up a significant amount from $80 billion in 2020, according to Fortune Business Insights. The increased use of telehealth has changed some patients’ expectations for receiving care while also encouraging them to be more involved in their health and wellness.
“Telehealth has also become a win for medical professionals and healthcare workers as they are finding patients are more engaged than they were before,” according to Insight, a solutions integrator. “These unexpected benefits have caused medical providers to look toward the future of healthcare to see how telehealth can continue to improve, bringing better outcomes for both doctors and patients.”
According to Insight, 83% of patients said they are likely to continue using telemedicine. “Healthcare organizations that provide easy-to-use, secure telehealth options will not only meet changing expectations, but will cut costs, experience high patient engagement and slow the spread of infection—without sacrificing quality of care,” the company noted.  
Chronic care management and mental health are two of many areas that benefit from telehealth. However, one challenge that remains is that doctors are not always able to accurately determine a patient’s symptoms or illness during a remote visit—which means telehealth cannot replace in-person care for all types of appointments. 


Telehealth can improve patient journeys by offering an alternative way to connect with healthcare providers and open new avenues for care. A variety of apps and other technologies make it easier than ever for patients to virtually meet with their doctors, which paves the way for a strong future for virtual care.
“The future of telehealth is vast,” according to the Tulane University School of Public Health and Tropical Medicine. “With so many apps and software programs to choose from, patients and providers have more ways to connect than ever before.”
Government reimbursements have also been updated to reflect the need for virtual care. The Centers for Medicare and Medicaid Services (CMS) recently made several updates to Medicare coverage for telehealth services, including making permanent or extending until the end of 2023 many telehealth reimbursement changes that were introduced at the start of the pandemic.

“Telehealth is expected to grow in popularity as both patients and providers realize the benefits. This could result in more facilities offering virtual care as an option. ”


Telehealth is expected to grow in popularity as both patients and providers realize the benefits. This could result in more facilities offering virtual care as an option.
In 2022, a record number of people opted for virtual visits, and more telehealth practices opened up than ever before, according to Vital Health. “This allows improved access on an unprecedented scale,” the company noted.

Non-acute facilities that have modern telehealth solutions can improve patient satisfaction and drive increased revenue from virtual care. Organizations that don’t offer these services can talk to a group purchasing organization (GPO) to implement the right technology to meet their patients’ needs and facility’s budget.

Ready to Get Started?

Take the next step to start saving.

Become a Member