Several factors came together—a lack of customer service, upper management questioning how materials were being replenished and Provista account reps reaching out with a better approach—to initiate a sweeping change. That’s when The San Antonio Orthopaedic Group, with its 15 clinics, surgery center and medical management center, switched from its GPO to a supply chain partner.
The partner, Provista, completed the switch in just 60 days with no service disruptions. The San Antonio Orthopaedic Group, which serves south Texas by providing treatment and care for a full range of musculoskeletal disorders, now experiences a whole new level of customer service. By working with Provista, it has everything needed to treat injuries and conditions that affect muscles, bones and joints.
EARNING CONFIDENCE FROM MATERIALS MANAGERS TO THE C-SUITEMarjorie Honesto and Carlos Montalvo specialize in materials management, and they know the ins and outs of everything going on across The San Antonio Orthopaedic Group. They like working with doctors who are innovators, nationally recognized and leaders in their field. Honesto and Montalvo know their jobs are instrumental in the organization’s Total Care approach to orthopaedic medicine, which integrates all necessary support services to provide outstanding care.
“We collaborate with our doctors and make sure they have the tools and supplies needed for our organization to be successful,” says Honesto, a materials manager. Some of her and Montalvo’s biggest challenges include backorders, price increases and items going off contract. Provista helps by being proactive and transparent, letting Honesto and Montalvo know about potential issues before they occur.
“This helps me plan my day. If I know something is on backorder, I have time to make adjustments,” explains Montalvo, a materials manager. “Provista not only alerts us to a potential problem, they also provide a solution, which I really like.”
Honesto and Montalvo have full confidence in Provista, which is something they lacked with their GPO. Provista has also gained the confidence of the group’s executives by providing regular reports that offer insights into contracts and pricing. Upper management uses this information for more accurate budgeting and forecasting.