REASSURING PATIENTS ABOUT SAFETY PRECAUTIONS IS A CONTINUOUS EFFORT
Providers have taken the initiative to meet updated state, federal and industry best practices and guidelines to help prevent patients from getting infected by COVID-19 in their facilities. They also reached out to patients to let them know about their reopen guidelines.
The new challenge for non-acute is keeping lines of communication open so patients feel confident seeking treatment. Maintaining patient trust must continue to be a priority through all phases of COVID-19, and even after the pandemic has gone away.
Communications can include responding to common patient concerns. Patients have most likely been asking their providers questions about the virus and how their offices are responding. Facilities can provide answers to frequently asked questions, then proactively share them with all patients and post the information on their websites.
The coronavirus continues to dominate the news and social media, which causes anxiety with some patients. Those in high-risk categories may be especially hesitant to return and will need extra reassurance that the provider is taking preventative measures to mitigate the virus inside their facility.