Benefits Include:

Patient engagement

• Shape the patient experience before they enter the office.
• Engage patients using their preferred platforms.
•  Connect with patients during the pandemic.

Patient convenience

• Expand options for patient/provider interactions.
• Reach patients who can’t come into the office.
• Enable patients to self-schedule appointments.

Return on investment

• Acquire new patients and increase loyalty.
• Build brand awareness.
• Drive higher patient satisfaction.

Why a Digital Front Door Matters
Patient demand

• 44% want telemedicine options.
• 41% want digital forms and communications.
• 37% want touchless check-ins.

Consumers want better end-to-end digital patient experiences

• 49% wish the digital experience was smoother and more intuitive.
• 31% don’t think providers have done enough to improve billing and payment processes.
• 10% won’t pay their bill if they can’t understand the administrative experience

What influences patients:

• 98% say online reviews are influential when choosing a provider.
• 68% say it’s important for providers to customize their healthcare experience.
• 42% would consider switching doctors if they didn’t provide a good digital experience.
• 28% have switched or stopped going to a provider because of a poor digital experience.
   
  Source: “2020 Healthcare Consumer Experience Study,” Cedar.